Conflict and Change Essay Example | Topics and Well Written Essays - 250 words

Conflict and Change - Essay Example   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   One of the themes that the author uses is controlling the mind. He says the government changes news and books contents. It does this to change the history that blackmails it as bad. The government monitors its citizens in all their daily activities. It banned the citizens from indulging in any forms of rebellious thinking, speaking, or activities. What results is a society of stooges and zombies who have no rights over themselves (Orwell & Fromm 2010). People are forced to control and suppress their sexual desires. The government makes children spies to seek for those who violate the orders. The act is unethical as the children will grow with conflicting thoughts and feelings to their families. The society marks the children as betrayers (Orwell & Fromm 2010). The author further develops his work with the theme of oppression. The government uses unethical and immoral tactics to quell the activities of Winston Smith the Protagonist. It takes his girlfriend away and forces him to give her up. Winston finally gives up and joins the government. It also forces its citizens to engage in strenuous jobs in the morning. They had to love what it was doing for them to be free (Orwell & Fromm 2010). Forcing anyone to love and adopt indecent activities is inhumane. The author uses the novel and its themes to show and warn the consequences of a totalitarianism government. The society and people become ethically and morally

Assignment from the Reading Essay Example for Free

Assignment from the Reading Essay Same Person collects daily fees and deposits the cash and files the wavier forms There should be one person (A) that has visitor fill out the forms and files them, also keeping a tally of the number each day. And a second person (B) collects the cash and deposits it into the lock box. The accountant deposits the cash at the bank and makes the journal entry The manager at the end of the night could deposit the cash, and the next morning the accountant could make the journal entry. No one checks the number of wavier forms filled out against the amount of cash deposited The accountant should also check the amount of waiver forms filled out against the amount of cash deposited to make sure amount deposited is equal to the number of visitors paying a fee Problem 9-15 Identify one or more control procedures (either general or application controls, or both) that would guard against each of the following errors or problems. a.) Leslie Thomas, a secretary at the university, indicated that she had worked 40 hours on her regular time card. The university paid her for 400 hours worked that week. Payroll clerk reviews all inputs before posting, and then the accounting supervisor reviews all checks for reasonableness before sending them out. b.) The aging analysis indicated that the Grab and Run Electronics Company account was so far in arrears that the credit manager decided to cut off any further credit sales to the company until it cleared up its account. Yet, the following  week, the manager noted that three new sales had been made to that company—all on credit. Computer control to disallow issuing new sales on credit to customers should be programmed into the system. c.) The Small Company employed Mr. Fineus Eyeshade to perform all its accounts receivable data processing. Mr. Eyeshade’s 25 years with the company and his unassuming appearance helped him conceal the fact that he was embezzling cash collections from accounts receivable to cover his gambling losses at the race track. Employees are required to take vacation and they should be cross-trained to cover each other’s jobs when they are out. d.) The Blue Mountain Utility Company was having difficulty with its customer payments. The payment amounts were entered directly into a terminal, and the transaction file thus created was used to update the customer master file. Among the problems encountered with this system were the application of customer payments to the wrong accounts and the creation of multiple customer master file records for the same account. They should be matching the invoice number and account numbers; this review should catch the error. Another control is the customers reviewing their statements to make sure that they are not being over charged, ect. e.) The Landsford brothers had lived in Center County all their lives. Ben worked for the local mill in the accounts payable department, and Tom owned the local hardware store. The sheriff couldn’t believe that the brothers had created several dummy companies that sold fictitious merchandise to the mill. Ben had the mill pay for this merchandise in its usual fashion, and he wrote off the missing goods as ‘‘damaged inventory.’’ Access control to create new vendors, and vendor approval procedures is a good control. Problem 9-16 Identify one or more control procedures (either general or application controls, or both) that would guard against each of the following errors or problems. a.) A bank deposit transaction was accidentally coded with a withdrawal code. Having an input that verified what type of transaction was being inputted by personal. Also, at the end of the night count would reveal this problem because there would be extra money from the deposit in the drawer. b.) The key-entry operator keyed in the purchase order number as a nine-digit number instead of an eight-digit number. Input controls through the database form that  limits the number of digits of 8 that can be keyed in by the operator. c.) The date of a customer payment was keyed 2001 instead of 2010. Input control that checks the validity of the data keyed in. If the proper perimeters where set with the application anything that fell short would not be processed until the problem was resolved. d.) A company employee was issued a check in the amount of −$135.65 because he had not worked a certain week, but most of his payroll deductions were automatic each week. Edit programs could perform edit checks that would result in an error for negative amounts before issuing checks to employees. This is done by test of sign and the system would kick back the transaction for correction before issuing the check. Payroll deductions should never be programmed to a specific number each we ek because this does not allow for changes in the number of hours worked and will always result in a mistake. e.) A patient filled out her medical insurance number as 123465 instead of 123456. Edit programs could detect this input error by matching the information with the master file if the correct perimeters were set. f.) An applicant for the company stock option plan filled out her employee number as 84-7634-21.The first two digits are a department code. There is no department 84. Edit programs could detect this input error by matching the information with the master file if the correct perimeters were set. Once it’s noticed the employee would not be able to continue until they inputted their correct employee number. g.) A high school student was able to log onto the telephone company’s computer as soon as he learned what telephone number to call. There should be a user name and password to access any company’s computer. h.) The accounts receivable department sent 87 checks to the computer center for processing. No one realized that one check was dropped along the way and that the computer therefore processed only 86 checks. Set up a checksum to check the number of checks sent against the number of checks received. They would then realize that they are missing a check and can look for it or get another one and void out the one that was dropped.

Do Animals Have Rights Essay -- Religion Papers

Do Animals Have Rights Animals are used to test the products that we use in our everyday life. Is it ethical or right to test our products on animals? If animal testing were not used, how would the safety of the products we use be insured? If animals were not used in medical testing, how would researchers come up with new medicines and vaccines? Different people have different opinions about this issue. Arguments abound for both sides. In order to have an organized argument, there must first be an agreed upon standard by which the opposing sides of the arguments are judged. For the argument about the use of animals for laboratory testing, that standard will be the Word of God. â€Å"And God said, ‘Let the land produce living creatures according to their kinds: livestock, creatures that move along the ground, and wild animals, each according to its kind.’ And it was so.† (Genesis 1:24) â€Å"Then God said, ‘Let us make man in our image, in our likeness, and let them rule over the fish of the sea and the birds of the air, over the livestock, over all the earth, and over all the creatures that move along the ground.’† (Genesis 1:26) God blessed them and said to them, ‘Be fruitful and increase in number; fill the earth and subdue it. Rule over the fish of the sea and the birds of the air and over every living creature that moves on the ground.’† (Genesis 1:28) It is very clear from the first chapter in the Bible that man was put over and in charge of all the earth. This means that man is superior to all other living things on the earth. Does this also mean that man has the right to use animals for laboratory testing? Jesus is quoted as saying, â€Å"Not so with you. Instead, whoever wants to be great among you must be your ... ...t. Researchers should constantly be searching for new methods of testing products and medicines. The lab-grown-skin samples that are advocated by the animal rights groups are a terrific step in the right direction. There are obvious uses for these test samples. Many of the cosmetic products that are used today could be tested for toxicity using these alternative testing techniques. Hopefully they are accurate enough to attract use by companies involved in such testing. Using the Bible as a standard to judge the two sides of this argument shows that both sides have problems with their reasoning. However, both sides also have good points. It is clear though, that the laboratory testing of animals can be extremely beneficial to mankind. When a person's life can be saved or prolonged, the laboratory testing of animals is a necessary and acceptable practice.

Anita Roddick – Essay

For the first three years of their marriage, Roddick and her husband were content running their restaurant and eight-room hotel. She dealt with the customers while he took care of the behind-the-scenes management. However, after three years, the pair found themselves overworked and separated from their children. They decided to sell their restaurant and embark on their own pursuits. Roddick’s husband, an equally avid traveler, decided that he wanted to ride a horse from Buenos Aires, Argentina to New York City. Ever the supportive wife, Roddick agreed and stayed home to care for their two children. It was during her husband’s time away that 33-year-old Roddick decided to open up a cosmetics store. But, it wouldn’t be just any cosmetics store. Roddick wanted her operation to be natural and environmentally conscious. Roddick was known for her campaigning work on environmental issues and was a member of the demos think tank's advisory council. Children on the edge (COTE) is an organization that Roddick founded in 1990, in response to her visits to Romanian orphanages. Upon seeing the conditions the children were in, she created COTE to help manage the crisis and worked to de-institutionalize the children over the course of their early life. COTE's mission focuses on disadvantaged children affected by conflicts, natural disasters, disabilities, and HIV/AIDS. On 13 December 2005, the national pose reported that Roddick had decided to turn her back on the world of commerce and give away her fortune, worth some ? 51 million ($104 million). The Body Shop proved so successful that soon Roddick wanted to open a second store. When she was rejected for a $8,000 loan from the bank, Roddick turned to a gas station owner named Ian McGlinn, who agreed to purchase half a share in the company. By the time her husband returned, Roddick’s chain had become so popular that more and more people had begun inquiring about franchise rights. The Body Shop franchise was based on a unique business philosophy; its goal would not be limited to profits, but would also try to encompass socially responsible principles. Roddick wanted her company to offer â€Å"a two-for-one sale no other cosmetic company could ever hope to match: buy a bottle of ‘natural’ lotion and get social justice for free. † The company also employed unique advertising techniques, such as lining the sidewalk leading into her store with Body Shop perfume and hanging potpourri. From campaigning to save Brazilian rainforests to fighting for fairer trade rules, Roddick has dedicated her company to social activism both at home and abroad. By 2004, there were over 1,980 Body Shop stores in over 40 countries around the world. It was voted the second most trust brand in the United Kingdom and Roddick was knighted by the Queen. More recently, the Body Shop was bought out by L’Oreal. Roddick has since spent most of her time giving away the majority of her accumulated $104 million fortune. Dame Anita Roddick, DBE (23 October 1942 – 10 September 2007) was a British businesswoman, human rights activist and environmental campaigner, best known as the founder of the body shop, a cosmetics company producing and retailing beauty products that shaped ethical consumerism. The company was one of the first to prohibit the use of ingredients tested on animals and one of the first to promote fair trade with third world countries. *Roddick was involved in activism and campaigning for environmental and social issues including involvement with Greenpeace and the big issue. In 1990, Roddick founded Children On The Edge, a charitable organization which helps disadvantaged children in Eastern Europe and Asia.

Charlie and the Chocolate Factory: Summary

The story is about a boy Charlie Bucket, who lives in extreme poverty. A poor but virtuous boy, Charlie lives in a tiny house with his parents, Mr. and Mrs. Bucket, and all four of his grandparents. His grandparents share the only bed in the house, located in the only bedroom, and Charlie and his parents sleep on mattresses on the floor. Charlie gets three sparse meals a day, which is hardly enough to nourish a growing boy, As a result, he is almost sickly thin. Once a year, on his birthday, Charlie gets one bar of Wonka chocolate, which he savors over many months. For the first time in a decade, Willy Wonka, the solitary and eccentric chocolate maker, is opening the doors of his unique chocolate factory for five members of the public. The lucky five who find a Golden Ticket in their Wonka chocolate bars will win a daylong tour of the factory and a lifetime’s supply of Wonka treats! For young Charlie Bucket, this a dream come true when one cold winter night, he retrieves a dollar from the ground and buys two Wonka's Whipple-Scrumptious Fudgemallow, by sheer luck or destiny. As Charlie unwraps the second chocolate bar, he sees the glimmer of gold just under the wrapper! Yes, he was one of the chosen lucky one! Happiness struck the poor Bucket family. Charlie’s oldest and most beloved grandparent, Grandpa Joe, sprang out of bed for the first time in decades and decided to accompany Charlie to the Wonka Chocolate factory. The very next day, Charlie, and the unworthy fellow winners Mike Teavee(a rude television addict), Veruca Salt(an insufferable brat,who demands every single thing from her rich father), Violet Beauregarde(an ardent gum chewer), and Augustus Gloop(a corpulent child whose only hobby is eating), step into the Great Chocolate Factory. In the factory, Charlie and Grandpa Joe marvel at the unbelievable sights, sounds, and especially smells of the factory. Whereas they are grateful toward and respectful of Mr. Wonka and his factory, the other four children succumb to their own character flaws. Augustus Gloop falls into the hot chocolate river—while attempting to drink it—and is sucked up by one of the many pipes. Veruca Salt is determined to be a â€Å"bad nut† by nut-judging squirrels who throw her out with the trash. Violet Beauregarde impetuously grabs an experimental piece of gum and chews herself into a giant blueberry. With the hope of being on his beloved television, Mike Teavee shrinks himself, and his father has to carry him out in his pocket. During each child’s fiasco, Mr. Wonka alienates the parents with his nonchalant reaction to the child’s seeming demise. He remains steadfast in his belief that everything will work out in the end. After each child’s trial, the Oompa-Loompas (Mr Wonkas’ workers from Loompaland) beat drums and sing a moralizing song about the downfalls of greedy, spoiled children. When only Charlie remains, Willy Wonka turns to him and congratulates him for winning the entire chocolate factory. Charlie, Grandpa Joe, and Mr. Wonka enter the great glass elevator, which explodes through the roof of the factory and crashes down through the roof of Charlie’s house, where they collect the rest of the Bucket family.

Inns and Resorts Essays

Customer Satisfaction in the Practices in the Hotels/Inns and Resorts Essays Customer Satisfaction in the Practices in the Hotels/Inns and Resorts Paper Customer Satisfaction in the Practices in the Hotels/Inns and Resorts Paper CUSTOMER SATISFACTION ON THE PRACTICES OF THE HOTELS/INNS AND RESORTS IN THE FIRST DISTRICT OF ILOCOS SUR A Thesis Proposal Presented to The Faculty of Graduate School University of Northern Philippines Vigan City In Partial Fulfillment of the Requirements for the Degree Master of Business Administration By: VIVENCIO C. PERALTA JR. 2011-2012 CHAPTER 1 THE PROBLEM Introduction Throughout history, people have always travelled, whether it is to conquer worlds, discover new places, for business pleasure. This need of man has consequently led to the development of accommodation. Travelling is a significant part of the tourism industry worldwide and its employees play a key role in delivering the service product, its customers. All of the service businesses are trying their best to improve their service quality in order to make customers satisfied with their services, especially the hospitality industry. Inns are the outgrowth of man’s desire to travel for pleasure or for business. When man had to travel, he felt a great need for dining and lodging out of his own home and town (chauhan, 1981). Hotels/Inns and Resorts are provide room accommodation, food and beverages and recreational facilities. Hotels/Inns and Resorts have been established in the different parts of the country especially in cities and some major towns Today, in Ilocos Sur the potential growth and industrialization and its program to promote local and foreign tourism led to the growth of the hotels/inns and resorts that are serving the province. At present, they were continues the greater number of tourist due to the beautification of our natural resources that gives the real essence of life of the Ilocano’s and preserved the rich/cultural heritage like the ancestral house that depicts the historical landmark of the country, being a surviving colonial provinces during the Spanish regime. Locals and experts describe that the Ilocos Sur as a place like no other because of its uniqueness his in its historical townscape for which it is an architectural blend of Asian, European and Latin American influences. At present, Hotels/Inns and Resorts in Ilocos Sur have increased their competition and now instead of having only a nice room to draw customer in, they offer-high quality staff as an amenity as well. Guest satisfaction is the highest priority for the owners and managers competing with hundreds of others, and personal service is at the top of the travelers and list of the most important things when considering a hotels/inns and resorts to stay in (Wipoosattaya, 2001). In the hotels/inns and resorts, the personnel are ranging from the top management (i. e housekeeping, restaurant, front office and kitchen). The personnel are considered a supporting factor in determining customer satisfaction when deciding to return, to recommend the hotels/inns and resorts, or in demonstrating loyalty to a particular hotels/inn and resorts (Kandampully and Suhartanto, 2000). In addition, Watt (2007), stated that the important function of the hotels/inn and resorts is the front office because customer deals with it as a the center of the hotels/inns and resorts. They provide assistance to guest, fulfil their needs, and meet their wants. The study of Suwannakun and Siriteerajad (2002) emphasized that the aspects of practices regarding the level of customer satisfaction. As mention above, Service quality was determined as the subjective comparison that customer make between their expectation about the service and the perception of the way the service has been run. Parasuraman et. Al (1985) defined service quality as function of the differences between expectations and performance along ten major dimensions. In later research, Parasuraman et. Al (1988) revised and defined the service quality in terms of five dimension; Tangibility, reliability, responsiveness, assurance, and empathy. For example, Min and Min (1997) presented the idea hat hotels/inns and resorts services have attributes that are considered most important particularly in forming the following impression of service quality such as; quality; tangibility; In the Mauritius Hotels (Juwaheer and Ross, 2003), assurance factors and such as security and safety of guest determined by the first , secondly; reliability factors and such as hotels perform task that have been promised to guest on reso lving problems encountered by the guests. Juwaheer and Ross found that by focusing on these factors, hotels in Mauritius would be able to achieve high levels of satisfaction. As Reisig and Chandek (2001) discussed the expectation is formed in order to identify the factors of service satisfaction, based on their knowledge of a product or service. This can be implied that a customer may estimate what the service performance will be or may think what the performance ought to be. If the service performance meets or exceeds customers’ expectation, the customers are more likely to be dissatisfied. On the other hand, customers are more likely if the service performance is less than what they have expected. As mentioned earlier, a greater number of satisfied customers will make the hotels/inns and resorts business more successful and more profitable. Statement of the Problem This study will aim to determine the level of customer satisfaction on the practices of the hotels/ inns and resorts of the first district of Ilocos Sur. Specifically, it will seek to answer for the following questions: 1. What is the profile of the hotels/inns and resorts with the aforementioned business related factors in terms of the following variables; a. Type of ownership b. Number of rooms . Number of Employees d. Capital e. Years of existence f. Service offered 2. What is the level of customers satisfaction with the aforementioned practices of the hotels/inns and resorts in terms of the following: a. Tangibility b. Reliability c. Responsiveness d. Assurance e. Empathy 3. Is there a significant relationship between the profiles of the hotels/inns and resorts with the aforementioned business related factors an d the level of customer satisfaction with the aforementioned marketing practices of the hotels/inns and resorts? . What are the problems issues encountered by the hotels/inns and resorts? Scope and Delimitation The study focused on the Level of Customer Satisfaction on the Practices applied and adopted by the Hotels/Inns and Resorts on the first district of Ilocos Sur as perceived by the owners/managers. This practice was limited to the level of customer satisfaction in the aforementioned marketing practices of hotels/ inns and resorts on the first district of Ilocos Sur in terms of the following: tangibility, responsiveness, reliability, assurance, empathy. Twenty-Six (26) hotels/inns and resorts constituted in the study which 41 owners/managers were taken as respondents. Purposive sampling for the customer respondents was taken which consists of 318 customers to evaluate the level of customer satisfaction on the practices of the hotels and resorts only the customers who checked-in in the hotels/inns and resorts during the data gathering period comprised the customers respondent. The data analysis was limited only to the use of the following statistical tools: frequency and percentages, mean and chi square. Theoretical Framework The researcher will be guided by the following concepts and studies that provided relevant ideas that will be in this study. On Customer Satisfaction In a business organization it is their primarily concerned in satisfying customers. The existence of one business establishment will also depend on how the costumers are satisfied with the products / services offered to them. To completely satisfy customers needs and wants the management should look the variety of their products, its quality, the ffordability and the benefits derived from the products / services offered. Most researcher agree that satisfaction is an attitude or evaluation that is formed by the customer comparing their pre-purchase expectation of what they would receive from the product to their subjective perceptions of the performance they actually did receive (Oliver, 1980). As Kotler (2,000, p. 36) defined that satisfaction is a person’s feelings of pleasure or disappointment resulting fr om comparing a products perceived performance (or outcome) in relation to his or her expectation. Additionally, Yi (1990) also stated that customer satisfaction is a collective outcome of perception, evaluation and psychological reactions to the consumption experience with a product / service. In conclusion, customer satisfaction is defined as a result of customer’s evaluation to the consumption experience with the services. However, the customers have different levels of satisfaction as they have different attitudes and perceived performance from the product / service. Customer satisfaction is an important topic for both researchers and managers, because a high level of customer satisfaction leads to an increase in repeat patronage among current customers and aids customer recruitment by enhancing an organization marker reputation. Being able to successfully judge customer’s satisfaction levels and to apply that knowledge are critical starting points to establishing and maintaining long term customer retention and long term competitiveness (Yuskel and Yuskel, 2002). Customer satisfaction brings many benefits. Satisfaction is an â€Å"overall customer attitude towards a service provider†, or an emotional reaction to the difference between what customers anticipate and what they receive ( Zineldrin, 2000), regarding the fulfilment of some need, goal or desire. Kano, Bentler and Li-tze (1984) developed a model to categorize the attributes of a product or service based on how well they are able to satisfy customer needs. Considering Kano’s Model, are sees how it may not be enough to merely satisfy customer by meeting only their basic and performance needs. Customer satisfaction refers to either a discrete, time-limited event or the entire time the service is experienced. Service-encounter satisfaction is how much a customer likes or dislikes an actual service encounter. Overall service satisfaction is the customers feeling of satisfaction/dissatisfaction based on all the customers experiences with the service organization. 1994) found the two satisfaction constructs differed from each other and from service quality. In a highly competitive marketplace, organizations needs to adopt strategies and to create product attributes targeted specifically at exciting customer’s and over – satisfying them ( Tan and Panitra, 2001). In real estate to excite or over satisfy customers, an agent would need to have a through and want knowledge of all listing in the local area. It is also the people in direct contact with customer who determine who the retained and satisfied customers are, and their experience determines how they treat the customers (Hansemark and Albinson, 2004), thus impacting on the service quality delivered. Lewis and Mitchell (1990) define service quality as they extent to which a service meets customer’s need and expectation. On Service Quality Service quality is the rivet of the comparison that customer’s make between their expectation about a service and their perception of the way the service has been performed (Germoso, 1984; Parasuraman et a1. 1980-1988. ) define it, as the difference between customer’s expectation of services and their perceived service. Benny, Parasuraman and Zeithaml (1985) write a service quality as perceived by consumers stems from a comparison of what they feel service firms should offer (i. e. from their expectations) with their perception of the performance of the firm providing the s ervice. If the expectation is greater than the service performance, perceived quality is less than satisfactory and hence, customer dissatisfaction occurs. Lewis and Mitchell (1990). Service quality refers to customers appraisals of the service core, the provider, or the entire service organization. According to and  (1985), perceived quality is a global judgment relating to the superiority of a product. However, defining service quality as a measure of excellence in terms of perceptions is not sufficient according to   (1988). He states that it is obvious that understanding customer expectations and meeting customer needs is the single most critical issue and determinant of service quality ( 1988). In addition,  (1989) and   (1983) defined both service quality and customer satisfaction as matching the expectation of the service with that which is actually experienced by the customer. Therefore, when customers experiences meet or exceed their expectations, the service is viewed as a quality service and the recipients are typically satisfied customers. On the other hand, when the service experienced by consumers is less than their expectations, the perception of service quality is diminished and customers are generally not satisfied. However, (1996b) in their book Services Marketing stated that the concept of service quality is different from the concept of customer satisfaction. According to, service quality is only one of the variables determining customer satisfaction. Besides service quality, there are other variables affecting the level of customer satisfaction, namely: price, situation, and personal factors. Dotchin and Oakland (1994), and Avubonteng et a1. (1996) define service quality and the extent to which a service meets customer’s need and expectation. On Customer Expectation In this part, the definition of Customer’s expectation and Discrimination theory are revealed. In addition, the significance of Customer’s expectation which has influenced customer’s satisfaction in discussed. Daviddon and Uttal (1989) proposed that customer’s expectation is formed by many uncontrollable factors which include previous experience with other companies, and their advertising, customer’s psychological condition at the same of service delivery, customer background and values and the images of the purchased product. In addition Zeithaml et al. (1990) stated that customer service expectation related to different levels of satisfaction. It may based on previous product experiences, learning from advertisement and Word-of-Mouth Communications. Moreover, these expectations are likely to be based, in total or in part, on past relevant experiences, including those gathered vicariously (1989). (1990) identify some specific factors which can influence the consumers expectations. These are: word of mouth communications (what consumers hear from other consumers); personal needs (determined by individual characteristics and circumstances); past experience of a service (or a related service); external communications from the service provider (for example, printed advertisements, television commercials, brochures, and oral promises from service provider employees); and price. Customer expectation is what the customer wish to receive from the diversity f expectation definition can be concluded that expectation is uncontrollable factors which including past experiences, advertising, customers perception at the time or purchase, background, attitude and product image. Furthermore, the influence of customer’s expectation is pre-purchase belief, word of mouth, communications, individual needs, customer experiences, and other personal attitudes. Different customers have different expectations based on the customer’s knowledge by a product service. The Ser vqual Approach The Servqual approach has been applied in service and retailing organizations (Parasuraman et al. 1988; Parasuraman et. al. , 1991). Service quality is a function of pre-purchase customer’s expectation, perceived process quality, and perceived output quality. Parasuraman et. al (1988) define service quality as the gap between customer’s expectation of service and their perception of the service experience. Based on Parasuraman et al. (1988) conceptualization of service quality, the original servqual instrument included 22 items. The data on the 22 attributes were grouped into five dimensions: tangibility, reliability, responsiveness, assurance and empathy. Numerous studies have attempt to apply the SERVQUAL. This is because it has generic service applications and is a practical approach to the area. This instrument has been made to measure service quality in a variety of services such as hospitals (Babalure and Glymn 1992), hotels(Salen and Rylan 1991), travel and tourism(Fick and Ritchies 1991), a telephone Company, two insurance companies and two researcher uses SERVQUAL approach as an instrument to explore customer’s expectations and perception levels of service quality towards the hotel and resorts. The Servqual Dimension Previously, Parasuraman et al. (1985) identify ten determinants for measuring service quality which are tangibility, reliability, responsiveness, communication, access, competence, courtesy, credibility, security and understanding knowledge of customers. Later these ten dimensions were further purified and developed into five dimensions i. e. Tangibility, reliability, responsiveness, assurance, and empathy to measure service quality, servqual (Parasuraman et al. 1988). These five dimension identified as follows: 1. Tangibility – the physical evidence of the Hotel/Inns and Resorts staff is including a personality and appearance of personnel, tools, and equipment used to provide the service. For example, some hotel chains (e. g Hilton, Mandarin, Sheraton, and Hyatt) consciously ensure that their properties are conformed to global standards of facilities wherever they are located (Nankervis, 1995). However, the researcher, in this study, is forming on how well-dresses the Hotel/Inns and Resorts personnel are. 2. Reliability – the ability involves to perform the promised service dependably and accurately. It includes â€Å"Doing it right the first time,† which is one of the most important service components for customers. Reliability also extends to provide services when promised and maintain error 1: The staffs perform tasks that have been promised to guest and resolve problems encountered by guests. Example 2: The Customers are sensitive to issue such as the telephone being packed-up within five rings and their reservation being correct. 3. Responsiveness – the Hotels/Inns and Resorts are willing to help customers and provide prompt service to customers such as quick service, professionalism in handling and recovering from mistakes. It has been said that â€Å"Today luxury is time†. Consequently, service providers’ ability to provide services in timely manner is a critical component of service quality for many guests. The examples of responsiveness are as follows: Example 1: The staff is asking for customers, name, address, post code and Telephone number during the telephone booking. Example 2: The customers are asked to guarantee their booking, the different rates that they are offered and which ones they accept. Example 3: The customers are offered alternative accommodation at a sister hotel and how efficiently that is arranged and reservation cards being ready to sign upon arrival. 4. Assurance refers to the knowledge and courtesy of employees and their ability to convey trust and confidence including competence, courtesy, credibility and security. A. Competence means possession of the required skills and knowledge to perform the services. It involves knowledge and skill of the contact personnel, knowledge and skill of operational support personnel, research capability of the organization. B. Courtesy involves politeness, respect, consideration, and friendliness of contact personnel. C. Credibility involves trust worthiness, believability, honesty; it involves having the customer’s best interest at heart. Contributing to credibility is company reputations, personal characteristics of the contact personnel. The degree of hard sell involved in interaction with the customer. D. Security refers to the freedom from danger, risk or doubt. It involves physical safety, financial security and confidentiality. Below are some examples: Example 1: The guests expect to feel safe during their stay at hotel from the staff. Example 2: The staff can handle effectively complaints and problems from the guests. 5. Empathy refers to the provision of caring and individualized attention to customers including access, communication and understanding the customers. A. Access involves approach, ability and ease of contact. It means the service is easily accessible by telephone, waiting time to receive service is not extensive, hours of operation are convenient and location of service facility is convenient. B. Communication means keeping customers informed in language they can understand. It means listening to customers, adjusting its language for different consumers and speaking simply and plainly with a novice. It also involves explaining the service itself, explaining how much the service will cost, and assuring the customer that a problem will be handled. C. Understanding the customers means making the effort to understand the customer’s need. It includes learning the customer’s specific requirements, providing individualized attention, recognizing the regular custom. For example: Example 1: The staff acknowledge the presence of customers at the reception and with a verbal greeting. Example 2: The staff are keeping eye contact, using customers, names and asking customers to return their key upon departure. It is clear from the above results that customers like to be given enough individualized attention and treated with care. It thus allows the customers to easily approach and spell out their needs regarding the service being provided. The importance of empathy may be the root of the statement, . If one looks at who is winning, it tends to be companies that see the guest as an individual1. Due to guests, desires that staff see things from their point of view, the hotel staff are piloting an empathy training program intended to help employees relate to their guests in a more empathic manner. In conclusion, SERVQUAL instrument is an invaluable tool for organizations to better understand what customers’ value and how well their current organizations are meeting the needs and expectations of customers. SERVQUAL provides a benchmark based on customer opinions of an excellent company, on your company, on the importance ranking of key attributes, and on a comparison to what your employees believe customers feel. The SERVQUAL instrument can also be applied to the front office staff of a hotel, and in this case, other major gaps could be closed in the service quality gaps model. Disconfirmation Theory In marketing literature (Churchill and Surprenant, 1982; Oliver,1980) as well as in recent information system studies (McKinney et al. , 2002), the disconfirmation theory emerges as the primary foundation for satisfaction models. According to this theory, satisfaction is determined by the discrepancy between perceived performance and cognitive standards such as expectation and desires (Khalifa and Liu, 2003). Customers expectation can be defined as customers’ partial beliefs about a product (McKinney, Yoon and Zahedi, 2002). Expectations are viewed as predictions made by consumers about what is likely to happen during impending transaction or exchange (Zeithmal and Berry,1988). Perceived performance is defined as customers’ perception of how product performance fulfills their needs, wants and desire (Cadotte et al. 1987). Perceived quality is the consumers’ judgment about an entities overall excellence or superiority (Zeithmal, 1988). Disconfirmation is defined as consumer subjective judgments resulting from comparing their expectations and their perceptions of performance received (McKinney et al. , 2002, Spreng et al. , 1996). Disconfirmation theory was declared that satisfaction is mai nly defined by the gap between perceived performance, expectations and desires which is a promising approach to explain satisfaction. This theory was proposed that satisfaction is affected by the intensity (or size) and direction (positive or negative) of the gap (disconfirmation) between expectations and perceived performance (Figure 2) Figure 2 Expectation disconfirmation theory Khalifa and Liu (2003) Expectation disconfirmation occurs in three forms: 1) Positive disconfirmation: occurs when perceived performance exceeds expectations. 2) Confirmation: occurs when perceived performance meets expectations. 3) Negative disconfirmation: occurs when perceived performance does not meet and is less than the expectations. It is more probable for customers to be satisfied if the service performance meets (confirmation) or exceeds (positive disconfirmation) their expectations. On the contrary, customers are more likely to be dissatisfied if the service performance is less than what they expected (negative disconfirmation). Khalifa Liu (2003) discussed that taking expectation disconfirmation as the only determinant of satisfaction; this theory does not cause the fact that if high expectations are confirmed, it would much more lead to satisfaction than confirmation of low expectations. To resolve this drawback perceived performance is included as an additional determinant of satisfaction. In other words the only way to ensure satisfaction is to empirically create disconfirmation by manipulating expectations and performance. Related Studies Many previous researchers have studied customer satisfaction towards service quality in service businesses such as spa, tourism, and hotel. Kitisuda (2006) studied a survey of customer satisfaction with spa services at Sivalai Spa. Both first-time and repeated customers were satisfied with the spa services on a high level. They were satisfied with the following service dimensions: responsiveness, empathy, reliability, assurance, and tangibility of the service quality at Sivalai Spa. Most customers agreed that the location of the spa was the most important factor for the spa. They suggested that the food and beverage facilities should be improved. Moreover, the study showed that there were four demographic factors that influenced the service quality at Sivalai Spa which were gender, age, nationality, and Income. Markovic (2004) studied service quality measurement in the Croatian Hotel Industry. She showed that a SERVQUAL instrument is a useful and reliable method to measure service quality of Croations hotels, for managers to identify differences in terms of expectations and perceptions. This method will lead to a better allocation of resources and a more effective design of marketing strategies, such as communications mix and pricing components, to ensure a proper level of service quality in hotels. Phenphun (2003) studied International tourist, satisfaction with the quality of service in accommodation in Thailand and the factors related to satisfaction, problems and the requirements of international tourists. The research revealed the satisfaction of international tourists towards quality of service was at a high level. However, the most common problems were lack of employees’ knowledge and English skill, therefore, tourists suggested language and convenient facility improvement. Therefore, Government Policy suggests that the TAT and related organizations should create and develop a curriculum and training. Accordingly, they also have to focus on language skills. In the 2001 study tour of Taiwan, Yu (2001) indicated that it might be possible to create service quality evaluations that are more accurate instruments for measuring the quality of service in the various service sectors, as Crompton et al. ,(1991) suggested. For the best indicators of service quality in the tourism sector, the tourist’s experience might be the key indicator for evaluating tourism quality because the tourism industry is essential people serving people. Therefore, Otto and Ritchie (1996) stated that future studies of tourism quality should evaluate the tourist’s experience, instead of the five dimensions used in previous evaluation tools. All of these previous studies used the SERVQUAL approach to measure service quality in hotel and other service industries. This study will explore customers, expectation and perception levels towards service quality which is focusing on the front office staff at the hotel. Conceptual Framework The paradigm presents the research problem in a more comprehensible manner. It is conceptualized that the dependent variables which is the level of customer satisfaction practices that can affected by independent variables which is the profiles of the hotels/inns and resorts of the first district of Ilocos Sur. This study therefore, is guided by the research paradigm shown in the figured 1. Independent VariablesDependent Variables Figure 1. Research Paradigm In the figure 1. It is hypothesizes that the level of customer satisfaction practices along tangibility, reliability, responsiveness, assurance, empathy dependent on the type of ownership, capital, number of employees, years of existence, number of rooms. Meanwhile, the problem encountered by the hotels/inns and resorts Operational Definition of Terms Customer satisfaction. is the result of customers evaluation to the consumption experience with the services. Service quality. means the difference between the customer’s expectation of service and their perceived service. Tangibility. The physical evidence of the hotels/inns and resorts staff including a personality and appearance of personnel’s, tools and equipment use to provide the service. Reliability. The ability involves performing the promised service dependably and accurately. It includes â€Å"Doing it right the first time,† which is one of the most important services components for customers. Responsiveness. The Hotels/Inns and Resorts are willing to help customers and provide prompt service to customers such as quick service, professionalism in handling and recovering from mistakes. It has been said that â€Å"Today luxury is time†. Assurance. Refers to the knowledge and courtesy of employees and their ability to convey trust and confidence including competence, courtesy, credibility and security Empathy. Refers to the provision of caring and individualized attention to customers including access, communication and understanding the customers. Business Related Factors. It is a term used to show the business related factors such as: type of ownership, capital, number of employees, number of rooms and year of existence. Type of ownership. His refers on the type of organizational set-up of the business such as single proprietorship, partnership, or corporation. Capital. This refers to the total amount of money invested before and after the operation process. Years of existence. This refers to the total number of years from the time of the establishment open for business up to present years. Number of employees. This refer to the total number of people working for an organizational establishment which include front desk agent, reservation officer, guest relation officer, chef, room attendant and bell boy. Number of rooms. The total number of rooms available in hotels/inns and resorts similar businesses to accommodate visitors to a particular place. Hotels/Inns. A business establishment that provides paid for accommodation food and beverage for the short term period of time. Resorts. A place used for relaxation or recreation, attracting visitors for holidays or vacations. Resorts are places, towns or sometimes commercial establishment operated by a single company. Assumptions It will be assumed in this study that: 1. The Hotels/Inns and Resorts owner/manager apply the customer satisfaction on the practices functions improving on their business operation. 2. The respondents will answer the questionnaires designed for this study sincerely and truthfully. 3. The questionnaire to be used in conducting the study is valid and reliable Hypotheses Based on the problems of the study, it was hypothesized that: There is a significant relationship between the customer satisfaction on the practices of the hotels/inns and resorts of the First District of Ilocos Sur and the aforementioned business related factors. Methodology This portion presents a description of the method of research, population and sample, data gathering instrument, data gathering procedure, and statistical treatment of data. Research Design. This study was made to use of the descriptive method of research. This method was determined the profile of the hotels/inns and resorts business of the first district in Ilocos Sur together with the level of customer satisfaction with the aforementioned marketing practices. The correalational method, was to find out whether the profile of the hotels/inns and resorts with the aforementioned business related factors have to do something with the level of customer satisfaction with the aforementioned marketing practices and whether the problems, issues and comments regarding the operation of the hotels/inns and resorts is dependent on the level on the level of customer satisfaction with the aforementioned marketing practices. Population and Sample. The respondent of the study were the owners/managers and customers of the 26 hotels/inns and resorts located at the first district in Ilocos Sur is considered s a served on the study. Therefore, this selection of this service business was based on the service offered. Purposive sampling was utilized to gather data from the customers. There were 318 customers who check-in in the hotels/inns and resorts during the gathering period. Table 1 shows the respondents from the hotels/inns and resorts involve with the study. Table 1. Distribution of the Population Hotels/Inns and Resorts |Owners/Managers |  Customers |  Totals |  % | |Hotels/Inns | | | | | |  Cordillera Inn |1 |  15 |16   |4. 45 | |Cordillera Family Inn |1 |  10 |11   |  3. 06 | |Hotel Salcedo |16 |20   |36   |  10. 2 | |  Vigan Plaza Hotel |  1 |  15 |16   |4. 45 | |  Grandpas Inn |  1 |  15 |  16 |4. 45   | |Luzon Inn |1 |4 | 5 |1. 39 | |  Gordion Hotel |  1 |  20 |21   |5. 5    | |  Vigan Heritage Mansion |  1 |  15 |  16 |4. 45   | |  Rf Aniceto Mansion |  1 |  14 |15   |4. 18   | |  Villa Angela Pension House |  1 |  15 |  16 |4. 45   | |  Green R Hotel |  1 |  10 |  11 |3. 06   | |  Jaja Hotel |  1 1 |  14 |  15 |4. 8   | |  Mel Sol’s Tourist Inn |1   |  10 |  11 |  3. 06 | |  Mom’s Courtyard |  1 |  8 |   9 |  2. 51 | |Casa Teofila Lodge |  1 |  10 |  11 |3. 06   | |  El Juliana Hotel |  1 |12 |  13 |3. 2   | |Resorts | | | | | |Heritage Resort of Caoayan |1 |12 |13 |3. 62 | |Aplaya Mindoro Beach Resort |  1 |12 |  13 |  3. 62 | |Paraiso ni Don Juan Beach Resort |1 |12 |13 |3. 2 | |  Ponce Del Mar Beach Resorts |  1 |  10 |11   |3. 06   | |  Cabugao Beach Resort |  1 |  8 |  9 |  2. 51 | |Taj Resort |1 |12 |13 |3. 62 | |Ovemar Hotel and Resorts |1 |10 |11 |3. 6 | |  Teppeng Cove Beach Resort |  1 |  12 |13   |3. 62à ‚   | |Katib Beach Resort |1 |11 |12 |3. 34 | |Dayvee Hotel and Resorts |1 |12 |13 |3. 62 | |Totals |41 |318 |359 | | |Frequency (%) |11. 2 |88. 58 | |100 | Data Gathering Instruments The study will use a questionnaire to gather the necessary data. It consists of the following parts: Part I. This part will elicit information on the profile of the hotels/inns and resorts of the First District of Ilocos Sur. Part II. Provided the Level of Customer Satisfaction in the aforementioned marketing practices of the hotels/inns and resorts on the first district of Ilocos Sur. This items included in the questionnaires were adopted from the used by parasuraman et. Al (1998). However, to determined the customer satisfaction on the practices of the hotels/inns and resorts, a questionnaires was constructed and validated. In addition, the translation of level ranking was analyzed follow the criteria of customer’s satisfaction designed by Best (1977:174) The following norm for interpretation will be used to describe the following: On the Level of Customer Satisfaction on the practices of the hotels/inns and resorts Statistical RangeItem Descriptive Rating Overall Descriptive Rating 4. 2-5. 00Very much satisfiedVery High 3. 42-4. 21Much satisfiedHigh [H] 2. 62-3. 41SatisfiedFair [F] 1. 81-2. 61Moderately satisfiedLow (L) 1. 00-1. 80Not satisfiedVery Low [VL] Part III. Chi- Square will be test the significant relationship between the level of customer satisfaction with the aforementioned marketing practices and the profiles of the hotels/inns and resorts associated with the aforementioned business related factors. Part IV. It will include are the problems, issues comments regarding the operation of the hotels/inns and resorts. Data Gathering Procedure The following activities will be done for the conduct of the study: Prior to the survey, the questionnaire was piloted with the owners/managers, personnel and customers of the hotels/inns and resorts of the first district of ilocos sur to examined the first draft of the questionnaire and any misunderstanding over term and questions. The results of the piloted test showed that some sentences in the question were unclear and ambiguous. To realize the objectives of the study, the researcher will seek the assistance of the different experts for the validation of the questionnaire. After the validation, the researcher will ask permission from the different owners/ managers of the hotels/inns and resorts of first district of Ilocos Sur to conduct the study and for the endorsement of the study to the management. The management also suggested that the researcher should give an example in each questions in order to make the questions easy to understand. The results of the pilot study provided the correct information and the suitable design of questionnaire Upon approval of the management, the researcher will personally distribute and retrieved questionnaires to/from the respondents. The researcher will also look into documents for verification and acquisition of more data. Statistical Treatment of Data In the analysis and interpretation of the data, the following statistical tools will be utilized: 1. Frequency count, percentages will be used to determine the profile of the hotels/inns and resorts. 2. Mean will be applied to describe the level of customer satisfaction on the practices of the hotels/inns and resorts on the first district of Ilocos Sur. 3. Chi- Square will be utilized to determined the level of customer satisfaction on the practices of the hotels/inns and resorts associated with the aforementioned business related factors. Dummy Tables Table 2. Profiles of the Hotels/Inns and Resorts in terms of the some selected variables |Variables |f | % | |Type of Ownership | | | |Single proprietorship | | | | Partnership | | | | Corporation | | | |Totals | | | |Capital |f |% | |less than P2,000,000 | | |2,000,001 less than 5,000,000 | | | |5,000,001 less than 8,000,000 | | | |8,000,000 less than 10,000,000 | | | |10,000,001 and above | | | |Totals | | | |Number of Employees |f |% | | less than10 | | | |11 less than 14 | | | |15 less than 18 | | | |19 less than 21 | | | |Above 22 | | | |Totals | | | |Years of Existence |f |% | |1 4 Years | | | |5 8 Year | | | |9 12 Years | | | |13- 16 Years | | | |17 above | | | |Totals | | | |Number of Rooms | |% | |Less than 10 rooms | | |11-15 rooms | | | | 16- 20 rooms | | | |21-24 rooms | | | | 25- 29 rooms | | | | 30 and above | | | |Totals | | | |Services offered | |% | |Sleeping Accomodation | | | |Car rental/Service | | | |Food and Beverages | | | |Special offer for tour guidin g | | | |Recreational Facilities | | | |Cottage | | | |Firing Range | | | |Other forms of service offered | | | |Totals | | | Table 3. Level of Customer Satisfaction in the aforementioned Marketing Practices of the Hotels/Inns and Resorts on the First District of Ilocos Sur |Customer satisfaction |Mean |Dr | |Tangibility | | |The service personnel are suitably dressed and are professional in appearance. | | | |The make-up quality of hotel rooms is sufficiently clean. | | | |Visually appealing materials associated with the service. | | | |The hotels/inns and resorts provides sufficient dining facilities and services. | | | |Convenient hotels/inns and resorts business hours. | | | |The hotels/inns and resorts have a modern equipment. | | |Overall mean score | | | |Reliability | | | | The service personnel can correctly provide service | | | | The service personnel completed services in the time | | | | The service personnel is capable of resolving customer service | | | |The servi ce personnel can quickly provide required of the guest | | | |Overall mean score | | | |Responsiveness | | | |Fast treatment of customer complaint issues in the hotels/inns and resorts | | | |Stay operational speed in providing services | | | | You are not concerned about hotel payment methods | | | Hotel provides stated services | | | |Overall mean score | | | |Assurance | | | |You feel safe regarding the hardware and | | | |software of the hotel | | | |The staff have product knowledge of the hotels/inns and resorts e. g. describing all rooms type and | | | |the restaurants. | | | |Hotel service personnel are professional | | | |The service personnel provides individual services based on your needs. | | |The service personnel actively provide services and polite | | | |The behaviour of employees instill confidence in customers | | | |Customers feel safe in their transactions with the employees | | | |Employees are polite to customers | | | |Employees have knowledge to answer cu stomers’ questions. | | |Overall mean score | | | |Empathy | | | |The hotel/inns and resorts has sufficient leisure facilities | | | |The hotel/inns and resorts provides sufficient leisure activities (such as events in the evenings) | | | |Grocery stores give customers individual attention. | | | |Operating of the business in the hotels/inns and resorts are convenient to customers. | | | |Employees of hotel/inns and resorts give customers personal service. | | | |Employees in the hotels/inns and resorts have their customers’ interest at heart. | | |Employees of hotels/inns and resorts understand the specific needs of their customers. | | | |Overall mean score | | | |General Mean | | | Table 4. Chi Square test showing the significant relationship between the level of customer satisfaction and the profiles of the hotels/inns and resorts in the aforementioned business related factors. Business Related factors |Level of Customer Satisfaction | | |Tangibility |Reliabilit y |Responsiveness |Assurance |Empathy |   | |Type of ownership |  x2 |  x2crit | |The hotels/inns and resorts is difficult to get in on his room accommodation | | | |Complaints about the staff or not satisfied on their service performance | | | |Complaints about the food | | | |There are few guests | | | |Guests are bored | | | Theft | | | |Many things are broken such as: ambiance/facilities | | | |Customers | | | |No booking on arrival | | | |Unhelpful staff | | | |Next to a lift shaft | | | |Noisy room | | | |Overcharged | | | |Poor room service | | | |Cancellation costs | | | |Others | | | A. Bibliography Asubonteng, P. Mccleary, K. J. , Swan, J. E. (1996). 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Free Essays on Maternal Detatchment

Maternal Detachment It was troubling to read about the child abandonment issues in Brazil that were expressed in the book. To read that the â€Å"Selective neglect of infants along with maternal detachment are seen as appropriate maternal responses to a child who does not show the resilience necessary for survival under extreme circumstances of the shantytown† (112) is extremely bothersome, yet in some empathetic way, understood. It is comprehensible that when family’s from â€Å"shantytowns† (whom generally) do not have the emotional or financial support to care for these children, they leave it up to the will of the child to survive or not, because then again as one mother said â€Å"it was wrong to fight death† (113). Even when mothers let their children die, without attention, care or protection, they are expected to stay strong and not shed tears, as if they have moved on and ready to bear more, healthy children. I feel that an ideal mother should not be â€Å"learning how to let go†, but â€Å"learning how to hold on†. Although I try to understand the mother’s point of view, my ethnocentric views have much more to say about this matter. It is clear that these women’s economic and social standing is not the most elite and they do not have opportunities, as those of the middle or upper class to seek childcare whenever they think it is necessary. I also understand that these women are placed in extremely difficult positions when they need strong healthy children in the future to work and help support the family. But my optimistic self cant help to believe that something positive can be brought from this. Even when women are in mourning from losing their child, they may also feel a closer connection with other women in their communities that are there for support, and able to teach them how to learn and grow from each mishap. Although this isn’t what most people want to hear, there needs to be something these women can do in... Free Essays on Maternal Detatchment Free Essays on Maternal Detatchment Maternal Detachment It was troubling to read about the child abandonment issues in Brazil that were expressed in the book. To read that the â€Å"Selective neglect of infants along with maternal detachment are seen as appropriate maternal responses to a child who does not show the resilience necessary for survival under extreme circumstances of the shantytown† (112) is extremely bothersome, yet in some empathetic way, understood. It is comprehensible that when family’s from â€Å"shantytowns† (whom generally) do not have the emotional or financial support to care for these children, they leave it up to the will of the child to survive or not, because then again as one mother said â€Å"it was wrong to fight death† (113). Even when mothers let their children die, without attention, care or protection, they are expected to stay strong and not shed tears, as if they have moved on and ready to bear more, healthy children. I feel that an ideal mother should not be â€Å"learning how to let go†, but â€Å"learning how to hold on†. Although I try to understand the mother’s point of view, my ethnocentric views have much more to say about this matter. It is clear that these women’s economic and social standing is not the most elite and they do not have opportunities, as those of the middle or upper class to seek childcare whenever they think it is necessary. I also understand that these women are placed in extremely difficult positions when they need strong healthy children in the future to work and help support the family. But my optimistic self cant help to believe that something positive can be brought from this. Even when women are in mourning from losing their child, they may also feel a closer connection with other women in their communities that are there for support, and able to teach them how to learn and grow from each mishap. Although this isn’t what most people want to hear, there needs to be something these women can do in...

A Quiz About Hyphenating Phrasal Adjectives

A Quiz About Hyphenating Phrasal Adjectives A Quiz About Hyphenating Phrasal Adjectives A Quiz About Hyphenating Phrasal Adjectives By Mark Nichol One of the most frequent mechanical errors in writing is the omission or misuse of hyphens when two or more words are used to modify a following noun. In the sentences below, remedy the absence or abuse of hyphens in the phrasal adjective and compare your revision to mine: 1. â€Å"He’s one of the world’s best known zoologists.† As is, the sentence implies that among known zoologists, he’s one of the best. But what it means is that among the world’s zoologists, he one of the best known, so that two-word phrase is a phrasal adjective and should be hyphenated before the noun zoologists: â€Å"He’s one of the world’s best-known zoologists.† 2. â€Å"The increasingly high on its own supply movie studio has once more delved into its library.† This sentence suffers from the same error as the previous one, multiplied several times. The words in the phrase â€Å"high on its own supply† must be linked like railroad cars for the statement to make sense: â€Å"The increasingly high-on-its-own-supply movie studio has once more delved into its library.† (Increasingly, because it is an adverb, not an adjective, doesn’t have a ticket for this train.) 3. â€Å"A lot can happen during a three or four day holiday weekend.† Again, a lack of connective tissue is the fault here; the solution is suspensive hyphenation. The object refers to a holiday weekend that might last three days or four days, but it’s not necessary to repeat day. It is, however, imperative to hyphenate such a construction as follows: â€Å"A lot can happen during a three- or four-day holiday weekend.† 4. â€Å"Whatever happened to the catalogs of yore, like the four-inch thick Sears tome?† Incomplete hyphenation muddles this sentence, which implies that an artifact known as a thick Sears tome has four inches. The intended meaning, however, is that the Sears tome is four inches thick, so that three-word phrase describing its size must be linked into one unit: â€Å"Whatever happened to the catalogs of yore, like the four-inch-thick Sears tome?† 5. â€Å"Behind-the-scenes, he repeatedly employed procedural technicalities to undermine proposals.† Freestanding common phrases that are also often employed as phrasal adjectives and thus frequently seen with hyphens are often mistakenly hyphenated; the first three words in this sentence, however, require hyphens only if they collectively modify a noun (â€Å"behind-the-scenes plotting†): â€Å"Behind the scenes, he repeatedly employed procedural technicalities to undermine proposals.† Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Punctuation category, check our popular posts, or choose a related post below:100 Words for Facial ExpressionsA While vs Awhile5 Ways to Reduce Use of Prepositions

(case 1) human resources management (Employee Recruitment and Essay

(case 1) human resources management (Employee Recruitment and Selection) - Essay Example They company employees over 2 million associates. It is the largest employer in America. The selection process of the company is quite vast. It includes all aspects like the advertising, screening, selection process which includes interviews, assessments, testing etc. The company uses all the proven methods like interviews, qualitative testing and assessment centers. This is post the other steps like advertising and screening of applications, which form the basis to choose the candidates who would be a part of the selection process. The amount of monies that go into the entire process of selection and recruitment of employees is very high, since the process includes a number of different steps to choose the right candidate and choose the ones who would be great at what they do. The cost that can be incurred for filling in an open position is as much as $490,000. This however is the total cost which includes from advertising, until the training of the selected candidates and the figures that are provided are estimates and not the actual costs that are being incurred by the company (Bernthal, 2009). The table below provides a clear break up of all the costs. These form the direct costs of the selection process however there are a number of indirect costs that are also involved in the selection process of employees. These normally include costs which the organization incurs due to less rigorous selection method. Also another big indirect cost is the quality of the hires. The return on investment for the company can be calculated by [Benefits – Costs / Costs]*100 (Bernthal, 2009). This will provide for a clear view on the amount of return that the company makes out of the investment made into selecting, recruiting, training and paying each employee. This however includes a lot of estimations, which cannot be made by all companies. Hence it is seen that companies generally need to correctly and promptly

Reaction Paper Essay Example | Topics and Well Written Essays - 750 words - 3

Reaction Paper - Essay Example Children are the party who suffer most when parents go through a divorce and have to share the children much like other assets in a marriage. There seems to be a link between divorce and delinquency and it is easy to connect the two although there may be deeper causes as well. Even in cases where divorce does not break up a family, a married couple can live with children in a hostile environment which continually causes stress to all those living in it. In such situations parents may show less control over their children and even show a lessened interest in their activities. Such situations are reported to lower the self esteem of the children involved and an increase in delinquent behavior. Interestingly enough, and it is possible to this with common experience, children who are treated positively with humor, support, physical and verbal affection react better than children who are treated with negative actions such as hostility, defensiveness, abuse, threats and maltreatment. The link between violence towards children e.g. spankings was seen to be established as further violence acted out by the children on others. It is interesting to note that physical punishment might be used if it is balanced with positive support for the children when they need it. This certainly makes sense because without the positive support and recognition, simple physical punishment for being ‘naughty’ would be nothing more than physical abuse of the child which certainly scars a child and could even prevent future normal functioning as an adult. This also creates a direct link to the level of supervisions that a child has from the parents as well as other concerned parties in the family. In a family where the child receives supervision and help from elders, the child can be assured of having a positive relationship with the parents. Common wisdom often states that working mothers

Humancomputer interaction Assignment Example | Topics and Well Written Essays - 250 words - 1

Humancomputer interaction - Assignment Example The mental model encompasses operations that work in just like the computer. Most of the computer interfaces developed for visually impaired individuals are designed for those who have not lost their sight completely. Many HCI use several other types of feedback such as haptic and tactile feedback system. However, these interfaces are normally supplemental to the visual communication. As such, it is essential to note that those who have not lost their sight completely will be in an enhanced position to access several computer applications based on the haptic and tactile system, Clifford (2008). When interacting with the computer, some of the critical movements very useful include movement aside (Fig. 1a), pressure (Fig. 1b), static contact (Fig. 1c) and encircle and follow object contour exploration procedures Individuals with no sight or with reduced sight use these model in an analogous way. A significant constituent of the ability to create cognitive models for features in the physical world is closely correlated to the sense of feeling or touching. Touching is the only sense that allows simultaneous input and output interaction with the computer in two directions. The usual interfaces for normal people use only one

Assignment Example | Topics and Well Written Essays - 500 words - 228

Assignment Example The executive director of New Yorkers Against the Death Penalty David Kaczynski claimed that medicine is supposed to heal people; it is not sets as its purpose to heal them in order to kill. There appears to be a strong controversy. One point is that he conducted a crime and deserves death penalty. Another point is that he is not sane to be executed. Thus, Singleton has to bear the responsibility for own actions. The goals of court and medicine appear to be in a conflict regarding this issue. There are three main possible outcomes: he is being cured and killed; he is insane and would not be executed; he remains insane but still he is being executed – without conscious perception, just murdered like an animal. Each argument has its sense. Supporting the first variant, I cannot accept the second one. If a person conducted a crime, he has to face the consequences. If he is already a death row prisoner, no reason could be strong enough to change the decision. Another aspect is that he has to be conscious enough to realize the weight of the crime he conducted. Just eliminating him may help society, yet such extent of punishment has no conscious and moral element. There is a probable claim that medications and efforts of doctors are applied not properly. Doctors spend their time, drugs are bought and used for accomplishing a short-turn goal – to heal to execute immediately. It all may happen the same time when people are ill and suffering, they may have no money to buy medications; while the government spends money and medicine for those who will be executed shortly. It is a kind of waste of resources. If there is a person, who is dangerous and destructive, he or she has to be isolated; murder is a reason for death penalty. There are objections to such measure of punishment and debates are still held. Anyhow, doctors and medicines have to be used for healing people. Medicine values reject healing for killing. I would

Behavior management Inventory Case Study Example | Topics and Well Written Essays - 250 words

Behavior management Inventory - Case Study Example I’m not coming and you can’t make me!† I think this is probably the best way to handle this, because there is already a conflict and it gives the student an out. They can choose to keep their ‘pride’ and continue to be defiant by going to the principal’s office, or by simply following the instructions in class. Over one-half of your class is constantly asking, â€Å"Will this be on the test? How many pages does it have to be? Can I use a pencil? Does neatness count? Is it due at the beginning or at the end of class?† You set up a rule forbidding such questions, but they keep coming anyway. This situation should eventually stop the questions, hopefully, because the students will learn that they aren’t getting any new information by asking those kinds of questions. If a question isn’t addressed by those groundrules, it is either a good one or could be added to the groundrules. It also sets up a positive culture where the students know what is and isn’t important to me as a teacher. Micky hasn’t done his homework in over six weeks. He always has an excuse such as he lost it, he left it at home, or his baby sister ripped it up. He has a difficult time reading and comprehending and seldom participates in class. You have discussed the matter with Micky and have met with Micky and his mother who works second shift. Still the homework is never done. Obviously in this situation Micky is having trouble with the school work, and his family can be of little help. But he also has to understand that the classroom community has expectations, and doing homework is one of them. By eventually putting him in detention for missing so many homeworks it at least gives him time where he has no excuse and forces him to do some, so I can see where he is and where he needs more

Assignment Example | Topics and Well Written Essays - 500 words - 228

Assignment Example The executive director of New Yorkers Against the Death Penalty David Kaczynski claimed that medicine is supposed to heal people; it is not sets as its purpose to heal them in order to kill. There appears to be a strong controversy. One point is that he conducted a crime and deserves death penalty. Another point is that he is not sane to be executed. Thus, Singleton has to bear the responsibility for own actions. The goals of court and medicine appear to be in a conflict regarding this issue. There are three main possible outcomes: he is being cured and killed; he is insane and would not be executed; he remains insane but still he is being executed – without conscious perception, just murdered like an animal. Each argument has its sense. Supporting the first variant, I cannot accept the second one. If a person conducted a crime, he has to face the consequences. If he is already a death row prisoner, no reason could be strong enough to change the decision. Another aspect is that he has to be conscious enough to realize the weight of the crime he conducted. Just eliminating him may help society, yet such extent of punishment has no conscious and moral element. There is a probable claim that medications and efforts of doctors are applied not properly. Doctors spend their time, drugs are bought and used for accomplishing a short-turn goal – to heal to execute immediately. It all may happen the same time when people are ill and suffering, they may have no money to buy medications; while the government spends money and medicine for those who will be executed shortly. It is a kind of waste of resources. If there is a person, who is dangerous and destructive, he or she has to be isolated; murder is a reason for death penalty. There are objections to such measure of punishment and debates are still held. Anyhow, doctors and medicines have to be used for healing people. Medicine values reject healing for killing. I would

Disagree Process Paper Research Example | Topics and Well Written Essays - 750 words

Disagree Process - Research Paper Example It dispatches orders according to a set of conditions laid in the system. (Joseph, 2010). The system shows design, plans, and use of dispatch computerized system to enable effective, productive and consistent transportation for emergencies to the emergency room. Disagree process arises when one of the vehicle originally assigned to a nonemergency response may instantaneously be diverted for an emergency response. Also referred to us as a non profit response, because it does not arises out of a predetermined occurrence or risk that was discussed with the parties in question. (Joseph, 2010). Through self analysis of the subject matter that is emergency response unit in relation to its application to computation and disagree process I have come up with this two issues that are important in the disagree process. There are certain types of responses that are required for any technician or paramedic to respond to but for him to disagree with an order when he is undergoing a certain dispatc h one has to have a specific, important distortion to his previous response. The two important issues are: life threatening circumstances and non-life threatening circumstances. Other issues that relates to our subject matter are time to and from the scene of the occurrence to the hospital, distance to and from the scene to hospital, and extent of the situation. ... Let’s first start with life threatening circumstance, this is an occurrence that decides the impact it takes for a dispatcher to assume the response he took in the first place can or should be ignored or not for the sake of the new occurrence. A response to a life threatening response occurs through the radio the dispatcher has a decision to make to undergo his normal routine or to finish what he was undertaking or to stop and forego it for the knew order or dispatch. (Stone, 1998). This decision lies to the degree of this new happening. Life threatening is an occurrence that the paramedic is sure about it that it’s a matter of life and death to the patient in question or death is eminent without their response, but for instance the dispatch is made to a response or a vehicle which they are also in a life threatening response. What are the options that the paramedics will take in such a double scenario? This represents a significant challenge in optimization of resource allocation. The other issue is, non - threatening circumstance, this rules out the change of decision for the paramedic or dispatcher. Thus disagree process is not viable in this situation as the situation is not a life threatening. So he can undergo the norm. But this scenario is related to the September 911 bombing. The situation was life threatening to both the victims and even the medics if the response was effective enough and they were near enough to the scene of the incident then it was a two way traffic because even the medics who arrived first at the scene of the incident had some involved to the situation and were part of the problem instead of solving it thus a times situations are uncalled for. There are certain factors one has to consider when he is

An Interpretation of John Keats’ To Autumn Essay Example for Free

An Interpretation of John Keats’ To Autumn Essay Introduction Poems by John Keats are a source of inspiration. He plays with his readers and takes them to places and times with his words. What inspiration does Keats bring? He inspire his readers to go beyond his words and discover a new world he creates. He makes his words so colorful and alive it is almost musical to the ear. When one reads Keats, he wonders what’s in his heart when he wrote his particular poem and makes him want to be in Keats world and senses. In this particular review, I tried to see Keats world of autumn from afar. A world detached, to objectively examine and look at autumn as Keats paints it with his words. I also wanted to get a perspective of Keat’s style with words, of how he uses them as a vehicle for others to journey to his world. In this same review, I tried to experience the world that Keats created and feel both the experience of his symbols and my comprehension of what he symbolizes autumn to be. The formal and thematic aspect of the poem will be commented on but this interpretation will be candid as I believe Keats wanted his poem read. 1 2 Throughout the three stanzas of the poem, Keats has maintained the ten syllable measure of each line, although, the foot measure of syllable stressed is a little slacked. As in the lines, â€Å"Who hath not seen thee oft amid thy store? Sometimes whoever seeks abroad may find† and some more. Reading aloud the verse, Drowsd with the fume of poppies, while thy hook spares the next swath and all its twined flowers: I could not quite place the stress of the syllables to create a rhythmic sound. I call it literary license, Keats permit his reader to make a decision and choose the way to vocalize his poem. The first stanza is vibrant and tells us of bounty. It is a direct contradiction of autumn or fall as the season is the time when trees begin to bare its leaves and fruits are scarce. But in this poem, Keats describes autumn as the climax of summer, †Season of mists and mellow fruitfulness, Close bosom-friend of the maturing sun;† mist and mellow here are used as a welcoming scenario to a world filled with life and produce. The last word of the first line fruitfulness rhyming with bless on the third line and sustaining the rhythmic scale throughout the stanza gives a musical air as one reads the poem aloud. The stanza tells us also of a promise of continuity. â€Å"To swell the gourd, and plump the hazel shells with a sweet kernel; to set budding more, and still more, later flowers for the bees,† true to the rhythm of his verses, Keats described autumn as a time when seeds are planted for life to continue. It tells as of a beginning of a season, fresh and ready for a new experience in a manner where the season before it, which is summer, in the festivities of plenty and not as a dying season ready to be forgotten and left behind. Autumn in Keats† dedication receives Summer’s gift of plenty, it began as a climax of summer and therefore, promise to be a season 3 of new discoveries and not as bleak as shedding away the leaves of trees to forgetfulness. In the second stanza, the word flowers does not rhyme with any other words at the end of each line. I need to read the poem aloud and discover a rhythm for it to make the poem alive, it gets into a perfect rhyme with the word â€Å"spares’ if that’s where I put the measure at the end of the first line, thus, â€Å" Drowsd with the fume of poppies, while thy hook Spares / the next swath and all its twined flowers.† The same with the last two lines of the second stanza, â€Å"Or by a cyder-press, with patient look, Thou watchest the last oozings hours by hours,† by simply repeating the word, the seemingly ignored rhyme is captured. This is my personal preference of setting the rhythmic pattern of vocalizing the poem, although, the rhyme pattern of the three stanzas comes out to be ababacacaaa, ababcdecdde, and ababcdecdde, in this particular order. It can be observed that the first stanza follows an independent rhyme pattern from the other two stanzas. Keats may have done it intentionally to stress the change of tone of the second stanza that is presented as a question. Why could Keats have done this? As I get absorbed in the autumn scenario of the first stanza, feeling the cool air and seeing laden apple trees bend, the mossed cottage, the vines and more, feeling the climax of summer shared into the start of autumn, and as I get lost to the world that Keats painted with his words, somebody shoots a question like, †Who hath not seen thee oft amid thy store?† and I was reminded that I am not alone. It was not even a question in the sense that Keats emphasized the beauty of the season being one that cannot be ignored. If he likened autumn as a stage of life’s journey and we choose the paths that we travel on, in the roads we took as we travel in this world, we met people to keep us company, 4 sometimes partway, the greatest thing maybe is to find beauty in life that keeps us company all through the journey. Reading the second stanza brings another question to my mind. What do I really seek for in this life? Why does Keats made me ask this when he wrote, â€Å"Sometimes whoever seeks abroad may find Thee sitting careless on a granary floor,† What Keats said in this line is that there are people who sought for things in this life away from where they really are and in fact, what they are seeking for is just within reach. Very clearly he meant happiness, he meant beauty of living, the beauty of living in the here and now. Keats wanted to tell his readers that we need not wait for what we can achieve in the future to experience the joy of being alive. We need only to be aware of the blessings we could find in the present to feel that joy that we seek for in our journey. The third stanza is a validation of the second stanza both in form and interpretation. I noticed that both have the same rhyme pattern and both starts with a question. It tells us of men looking out for joy too far out as in spring in autumn failing to notice that joy is just within reach. â€Å":Where are the songs of spring? Ay, where are they?†, Keats wanted us to know that in this life’s journey, happiness is not about the things we reap in the future but of finding happiness in every endeavor that we do without waiting for whatever fruits or rewards we earned as a result of our works. He tells us that like spring or summer or winter, autumn carries within itself its own music like the wailful choir of small gnats, the loud bleats of full-grown lambs, the songs of crickets, the whistles from garden croft, the twitter of the swallows. Keats wanted his readers to discover them. The choice of the word â€Å"wailful†, the reader can almost hear the liquid fall of tears of the gnats† mournful music. Sad, yet in Keats world of words 5 they represented life’s emotions that eventually gives meaning to everyone’s existence. He pictures autumn’s soft dying day with rosy hue and not with the bleak grey or the dying blackness of the welcoming dark, but of shades of the rose, full of life, full of promise, perhaps of another day ahead, a goodnights sleep, a beautiful dream, a walk in the moon? Or whatever the good life brings in the third part of man’ life. The poem is not necessarily strict with the academic form of the poem although as much as possible Keats wanted to adhere to the scholarly it dictates. In this form, the poem creates a character of free spirit and that refused to be tamed. The three stanzas o f the poem expresses a discipline. It follows a form respecting rhyme, measure, rhythm, color, and all the constituents of this form of literature. Yet, it does hesitate to lay away the conventional to express the soul of his expression as Keats diversion from the rhyming pattern to the rhyming pattern he followed on the second and third stanza. The syllabic measure of the words spares and flowers are left to the decision of the reader, making the reader an active participant to the interpretation of the poem. The three parts of the poem suggest the three stages of man’s life at a point of view, being at birth and early life, maturity and finally at the golden old age of man. But Keats only suggest, because all three speaks of seeking the joy of finding the beauty that life brings. The poem itself, as a form, is music to the ears. His play of rhythm, rhyme, and choice of words, in the context of emotionally attaching the self during its vocalization is like listening to the music of nature. The poem vividly expressed the colors of autumn using nature’s characters as in â€Å"rosy hue†. It does not boast with lengthy lines, numerous stanzas, academic words to express the simplicity of enjoying life, in life’s term. 6 Conclusion The poem â€Å"To Autumn† is a metaphor. Keats represented the season as man’s objects of his endeavors. In the same manner, the times of the seasons’ days represented man’s three stages in life. Why has Keats chosen autumn to represent ingredients of life’s journey? Maybe because of the colors it creates as the season journeys towards another. Maybe because autumn carries with itself the fruitful harvest of summer and links itself to the preparation winter does for a new life in spring. All these are speculations, and these speculations made me look into my life and my attitudes towards life as a journey. A lot of interpretations had considered â€Å"To Autumn† as one of the greatest odes that Keats had written. â€Å"Written in September of 1819, this piece is regarded as his most achieved ode.† 1. If all forms of writing, in different degrees of exertions aims to manipulate the reader’s mind to a certain mode of thoughtfulness, then Keats’ has manipulated mine into a romantic mode of communing with nature as a tool of reflection. He has vividly painted a picture of a season with words so successfully so that its form takes life and invited its readers to experience the joys of the season. It invited everyone to forget about worrying so much about future and take the joys of life in the here and now. 1 Analysis of Keats’ Poem To Autumn Essay. http://exampleesays.com/viewpaper/?wid=1795