Unit 2 Customer Sevcie Assesment - 5810 Words

Unit 2 Assessment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a USB drive Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: xxxxxxxxxxxxx Section 1 – Understand the principles of customer service in an organisation 1. In†¦show more content†¦The College utilise a corporate style across all communications given out by the organisation. This encompasses font, colours and certain elements of the message given. Email footers now have a corporate style, all members of staff have the same style of ending rather than allowing for the previously slightly disjointed approach. There is a College Powerpoint template which reflects the corporate colours and fonts. This corporate style runs throughout all documentation/publications issued by the College. Every three years or so, there are changes made by the marketing team to reflect changes in emphasis/College strategies/government agenda When these changes occur all publications are changed in order to reflect this. 3. For your current organisation (or one that you are familiar with), describe the policies and procedures that relate to customer service. Why is it important to follow these policies and procedures? A policy is a definite course of action adopted by an organisation. Policies guide employees through the decision-making process. Within Bury College virtually all of our policies relate to customer service, at least in part. For example, the Health Safety Policy is in place to ensure that all of our customers/stakeholders that come into contact with Bury College remain safe at all times. The policy also includes instructions regarding identification which is to be worn, visibly by all staff, students and visitors

Interactionist Perspective Essay - 780 Words

nbsp;nbsp;nbsp;nbsp;nbsp;Theoretical Approaches 2 Many theoretical approaches may be used when assessing the behavior of the characters in â€Å"One Flew over the Cuckoo’s Nest†. The characters are thought to be mentally ill, however when examining them through the use of the theoretical approaches one realizes that there may be no problems with the characters at all. nbsp;nbsp;nbsp;nbsp;nbsp;Nurse Rachet, a head nurse that conducts group therapy and dispenses medications, could be responsible for the character’s behavior. Nurse Ratchet consistently talks to the characters about their supposed problems during the group therapy sessions. She forces Martini and Billy Bibbett to discuss their problems during nearly every group therapy†¦show more content†¦The fishing trip may be used when illustrating this aspect of the labeling theory. McMurphy portrays all of the patients as doctors when they arrive to the boat, which reinforces that fact that they too can be whatever they wish to be. McMurphy also treats Theoretical Approaches 3 the characters as responsible individuals, giving them all tasks to do on the boat. For example, some of the characters were in charge of getting the boat out of the dock, some were in charge of steering, and others were to catch fish. This just goes to show that â€Å"a psychiatric label has a life and an influence of its own† (Rosenhan p.5). Depending on the treatment they received the patients reacted in what was deemed to be appropriate behavior; when they are treated with respect they act like normal people, but when they are treated as ill, they react as if they are ill. nbsp;nbsp;nbsp;nbsp;nbsp;The interactionist perspective can be used to understand other types of abnormal or deviant behavior as well. â€Å"Also looking at deviance from the interactionist perspective, David Matza (1964) noted that this movement into deviant subcultures occurs through a process of â€Å"drift,† as people gradually leave their old crowd and become enmeshed in a circle of deviant associates† (Adler p.50). This is precisely what happened when McMurphy entered the hospital. At first the other characters were quite uphauled by McMurphy’s behavior, however as time progresses they begin to join McMurphy.Show MoreRelatedInteractionist Perspective798 Words   |  4 Pagesto be appropriate behavior; when they are treated with respect they act like normal people, but when they are treated as ill, they react as if they are ill. The interactionist perspective can be used to understand other types of abnormal or deviant behavior as well. Also looking at deviance from the interactionist perspective, David Matza (1964) noted that this movement into deviant subcultures occurs through a process of drift, as people gradually leave their old crowd and become enmeshedRead MoreThe Help and the Interactionist Perspective1537 Words   |  6 PagesIn relating to the characters of The Help, the Interactionist Perspective is the major outlook on the world of sociology, which focuses on the concrete details of what goes on between three characters in their lives, how they connect to one another, why they do and believe in what they do. The Interactionist Perspective summarizes whether the three characters have evolved or regressed throughout the movie. The Help occurs during the segregation period during the year of 1962 in Jackson, MississippiRead MoreStructural, Conflict, And Interactionists Perspectives Essay987 Words   |  4 Pages A. Three of the most widely used theoretical approaches used by sociologists are the functionalist, conflict, and interactionists perspectives. Functionalists highlight the contributions made by society that lead to social stability. Talcott Parsons, a key figure in the development of functionalist theory, viewed society as of a vast network of connected parts, each of which helps to maintain the system as a whole (Schaefer 2015). Conflict theorists take the approach that social behavior is understoodRead MoreSymbolic Interactionist Perspective In Sociology1543 Words   |  7 Pagesdifferent perspectives. Sociologists study everything from specific behaviors on the micro level to generalized, big pictures on the macro level. Each palpable explanation and theoretical generalization of society and social behavior that sociologists provide, contribute to the understanding of complex behaviors we demonstrate everyday. Pioneering sociologists introduced a broad conceptualization of the fundamentals of society. These views are now the basis of which today’s theoretical perspectives areRead MoreSymbolic Interactionist Perspective Of Sociology830 Words   |  4 Pageswith the sociological approach called the symbolic interactionist perspective. This approach is used to describe how our society can be viewed and its variants applied to daily interactions. Sociologists use a variation of theoretical perceptions to make sense of the world. These perspectives or ideas provide a structure for understanding explanations on matters, we find odd. The approach we will focus on is the symbolic interactionist perspective of sociology which looks at society as a product ofRead MoreMarxist And Symbolic Interactionist Perspectives2025 Words   |  9 PagesFunctionalist, Marxist and Symbolic interactionist perspectives as general theories or models of how modern day society works. I will be drawing on today’s society and how these theories have an impact on it. I will be giving examples on how these perspectives are still valid today and will then decide if I think one theory is more significant than the other and why. I will also be explaining what theory I agree more with and why the others are not as important. Marxist perspectives is a valid way of helpingRead MoreSocial Interactionist Perspective ; Crime Essay1021 Words   |  5 PagesSocial Interactionist Perspective ; Crime As crime continues to occur, criminologists begin to define new theories to explain our seemingly naturalistic tendencies on what mental processes take place for an individual to actually partake in criminal activity. The symbolic interactionist perspective defines itself by its strong beliefs in the fact that criminals are defined by their social processes. The social process theory states that criminality is a function of people’s interactions withRead MoreThe Symbolic Interactionist Perspective On Class Battles Essay1969 Words   |  8 Pages1 The symbolic interactionist perspective: The typical interactionist point of view, otherwise called typical interactionism, guides sociologists to consider the images and subtle elements of regular day to day existence, what these images mean, and how individuals connect with each other. The functionalist perspective: As per the functionalist point of view, additionally called functionalism, every part of society is reliant and adds to society s working all in all. The administration, or stateRead MoreTheoretical Perspectives in Sociology are Functionalist Perspective, Conflict Perspective, and Symbolic Interactionist Perspective585 Words   |  2 PagesThe three primary theoretical perspectives in sociology are Functionalist Perspective, Conflict Perspective, and Symbolic Interactionist Perspective. Functionalist perspective was introduced around the 1940s, by three men: Herbert Spencer, Emile Durkheim, Talcott Parsons, and Robert Merton. According to their perspective, society has intertwined parts that work together to create social balance. In other words, sociologists focus on the connecting various parts of society and analyze how a group/personRead MoreDeveloping Sociological Imagination from an Interactionist Perspective560 Words   |  2 Pagesï » ¿ What is involved in developing sociological imagination from interactionist perspective? The concept of sociological imagination was developed by C. Wright Mills who defined it as an awareness of the relationship between an individual and the wider society, both today and in the past (Schaefer 5). Sociological imagination allows us to look at cultural activities and events from a larger perspective, placing them in a proper context. For example, it is considered normal in the United States

Applied Ethics and Sustainability for Artificial Intelligence

Question: Discuss about theApplied Ethics and Sustainability for Artificial Intelligence. Answer: This ethical question is relevant to the question as artificial intelligence can beat human intelligence in terms of perfection or time management. Therefore, companies require robots rather than human. This is to be noted that the manual labour is being replaced by the automation or mechanism. It can be said that the humans want humans to concentrate on complex works instead of losing energy in doing physical work (Block 2016). This is to be mentioned that the physical labour was the dominant work in the context of pre-industrial world. It can be said intellectual labour plays dominant role in the industrial world (Van Vlasselaer et al. 2015). Therefore humans felt the urgency to reduce their effort with the help of machines. This is also to be noted that the workers had to danger their lives for the sake of earning bread and butter. Therefore, it was ethical to create significant alternative ways in order to secure workers life. There is no risk for a machine to work in a crisis situation. However, the rise of automated work create an employment issue throughout the world. The companies increase the number of machines instead of requiting employees. This is because the companies n eed to do one time investment to install machines. However, they have to spend money on employees monthly. It is important to understand to understand that a machine can work of five to six people in a short period of time. This can be stated that the company gets the faster work in the return of less money. Therefore, this becomes a significant issue to highlight because human are not being recruited and are not able to run their family. Six key facts: According to the report published by the company named Forrester, robots will have reduced at least 6 % of the entire jobs in the United States by the year 2021. The automated works will include driving vehicles, providing customer services and calculating. This is significant to mention that the robots are being facilitated with intellect. They can interpret human emotions. This is why they can even make decisions on behalf the humans. Therefore, it can be considered as threat. It is because they can compete with not only physical strength of human but also with their intellect. This is evident that the companies prefer robots rather than human employees. It is because the robots play an important role for the benefits of the significant companies. The companies find the robots useful in terms of cost cutting. These robots can offer significant quantitative productions. It is important to be noted that the machines can produce quality to a certain level. However, it cannot match the intellect level of human beings in true sense. This is to be remembered that the Robots are the creation of human brains. Therefore, the robots cannot work as the replica of humans for sure. According to Brian Hopkins, a troublesome situation will take place with the rise of robots by the year 2012. AI/ cognitive technology will replace the jobs of the drivers, consumer services, logistics and others. Therefore, a negative impact will be seen in these sort of fields for sure. This is to be suggested that six percent of the employees is significantly high. According to Andy Stern, this is actually not making place for full time jobs on the regular basis. Therefore, it can be said that the people will not find jobs easily on the basis of their merit and hard work. This is to be noted that the robots are facilitated to understand human behaviour and imitate them. Therefore, there is a chance of developing a love relationship between a robot and a human being. However, it may create turmoil as the robots are not be able to feel human emotions but to imitate their behaviour. It is evident that there will be an employment issue will take place with the rise of robot. Therefore, human may feel agitated for not finding jobs. The humans will suffer with their family. Therefore, there is a chance of humans revolting against the robots. They may try to destroy the robots in order to survive. There are both the positive and negative impacts of the automated jobs. Positive Impacts: The automated machines or robots are absolutely useful for a company. The machines help the companies to cut the cost. This is to be mentioned that the robots or the machine can work significantly fast rather than employees. It can also be stated that manual work cannot match to the level of automated work in terms of time. It is to be mentioned that human would danger their life in order to work in the risky zones. The rise of machines and robots do not allow the people to danger their life. They take the responsibilities of human and sort the difficult works in the risky zones also (Wadud, MacKenzie and Leiby 2016). This is to be noted that the machines and robots are useful to reduce the work pressure of humans. The machines allow the humans to focus on the complicated and intellectual work and ensure the relaxation for the human beings (Parker, Van Alstyne and Choudary 2016). It is evident that the growth of automated work disregard the value of genuine effort of human beings. This is to be noticed that the less number of humans are being recruited in the world of most industrialization. Therefore, it can easily be said that this leads the humans to joblessness and poverty (Hall et al. 2014). This is to be noted that the value of manual work is being disregarded. It is evident that the quest of knowledge and learning are being diminished. Humans are not willing to get involved into the creative works (Hoff and Bashir 2015). This is because they know that their works will not be appreciated. It can be said that humans are significantly involved in the world of technology. This is because they know if they can learn how to utilize the technologies then there is a chance of earning bread for them (Bakker et al. 2014). Therefore, they are lacking human emotions. This can be stated from the above discussion that the world is stepping towards turmoil. It can be said that the machines or robots are facilitated with the potential of understanding the human emotions. However, with the rise of technologies are humans are lacking of emotions. The companies will surely be benefitted with the automated work. However, it be dangerous if the machines fail to work properly. This is because the human errors can be rectified as they are manual. The errors committed by the machines or robot can be solved easily as these are system oriented. The systems are depended on the specific codes. Therefore, it can endanger the place if mishaps take place. Reference: Bakker, L.G., Hoes-van Oeffelen, E.C.M., Loonen, R.C.G.M. and Hensen, J.L.M., 2014. User satisfaction and interaction with automated dynamic facades: A pilot study.Building and Environment,78, pp.44-52. Block, P., 2016.The empowered manager: Positive political skills at work. John Wiley Sons. Hall, C.S., Fottrell, E., Wilkinson, S. and Byass, P., 2014. Assessing the impact of mHealth interventions in low-and middle-income countrieswhat has been shown to work?.Global health action,7(1), p.25606. Hoff, K.A. and Bashir, M., 2015. Trust in automation: Integrating empirical evidence on factors that influence trust.Human Factors,57(3), pp.407-434. Nuij, W., Milea, V., Hogenboom, F., Frasincar, F. and Kaymak, U., 2014. An automated framework for incorporating news into stock trading strategies.IEEE transactions on knowledge and data engineering,26(4), pp.823-835. Parker, G.G., Van Alstyne, M.W. and Choudary, S.P., 2016.Platform Revolution: How Networked Markets Are Transforming the Economyand How to Make Them Work for You. WW Norton Company. Van Vlasselaer, V., Bravo, C., Caelen, O., Eliassi-Rad, T., Akoglu, L., Snoeck, M. and Baesens, B., 2015. APATE: A novel approach for automated credit card transaction fraud detection using network-based extensions.Decision Support Systems,75, pp.38-48. Wadud, Z., MacKenzie, D. and Leiby, P., 2016. Help or hindrance? The travel, energy and carbon impacts of highly automated vehicles.Transportation Research Part A: Policy and Practice,86, pp.1-18.

Say It Now by The Afters free essay sample

â€Å"Say It Now† Has a song ever brought back a thousand memories, good or bad? I have had that happen. The song is called â€Å"Say It Now† by The Afters. When I hear that song, I remember all the times I got hurt and suffered through my lost hope. The only thing that got me through was my music. When I went to the hospital, all I wanted was my Ipod and my friends. This song is what I wish I could have said before I went to the hospital. I miss being that happy kid. There is a line in the song that really gets to me: â€Å"If we could only find the words we lost before what we have is gone.† That line says a lot to me because we always regret the things left unsaid. There is often much left unsaid between others. We realize we should have said something when we had the chance, but we didn’t, and then it’s too late. We will write a custom essay sample on Say It Now by The Afters or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The chorus makes me feel powerful, like I can do anything: â€Å"We gotta say it now, everything we’re keeping inside. Don’t wait, just let your heart speak, don’t waste another heart beat. We’ll never know till we let it out, let it out. Say it, say it now.† This song is my favorite song ever. It says more to me than anyone ever could. I think it also says all the things we wish we were brave enough to say.

Writing a Sample of a Brief Essay

Writing a Sample of a Brief EssayWhen writing a short essay, one of the most important aspects is having a sample of a brief essay. Even if you are an experienced writer, the application of certain techniques and ideas will still benefit you greatly. A sample of a brief essay can prove to be invaluable for your needs.For starters, a sample of a brief essay should not just be a straightforward outline. Your essay should be able to convince a reader that you are able to articulate your thoughts clearly and coherently. The following will demonstrate some of the things that you need to include in your sample: sentence structure, a simple paragraph, a brief opening statement, conclusion, and a brief history. If you do not have these, your essay will become very vague and you will be difficult to decipher.One of the most important points in a sample of a brief essay is the introduction. This is where you introduce yourself as well as your topic. Be sure to also add an overview of your topi c, as this is the backbone of your whole writing. Always state the reason for writing the essay in the introductory section.When writing a sample of a brief essay, the last thing you need to consider is the introduction. Most people are unaware of how important this section is and how it relates to the rest of the essay. A brief introduction allows you to start off on the right foot by making your audience think of you as an expert. Aside from that, it can make your essay look shorter.In order to gain the most from a sample of a brief essay, always keep it short and concise. Your readers need only know about one or two things from your essay before concluding. For this reason, try to stay within your topic so that your reader will be able to relate your topic to the information he or she has acquired thus far. A brief overview on your topic is essential.As mentioned above, your essay needs to have a lot of wordiness and a good sentence structure. However, not all sentences must be l ong and winding. Try to build the sentences up slowly with each sentence more powerful than the last. After all, readers do not want to spend their entire reading time listening to your lengthy sentences.Finally, in a sample of a brief essay, you need to have a good ending. You do not want to leave the readers confused about the ending of your essay. There are three possible endings: summary, preface, and conclusion. By having these three, you can be sure that your readers will understand your point.Writing a sample of a brief essay is not hard if you know how to use these points. All you need to do is to put them together and make them work for you.

Linda Burnell Essay Example

Linda Burnell Essay In this passage, we see Mansfields recurring theme of the apparent futility of womens lives through the portrayal of Linda Burnell, the mother of the family, shown to us by the extensive use of her stream of consciousness. Mansfield also uses this chapter to present Lindas relationship with the male sex and, more specifically, with her husband, Stanley. Linda is in the garden and dreams the morning away through this, Mansfield presents to us her apparent aimlessness and disinterest in the activities presented to her by life. The scene and place is set first by a large chunk of description of the garden where Linda is lying in her steamer chair. Mansfield uses similes such as Each [] petal shone as if each was the careful work of a loving hand to add interest to the description and create correlations between the idea of beauty and work; that things can be beautiful and take time but that ultimately, nothing will last forever or hold any real weight at the end of the day. This leads us to the internal conflict of Linda as she comes to terms with how little meaning her life has; she questions Why, then, flower at all? Flowering being the sexual reproduction of plants, we see the parallels between Lindas unwanted children and these wasted flowers. This introduces Mansfields trademark objective correlative as she incites the reader to question the waste of effort for something lovely but temporary. We will write a custom essay sample on Linda Burnell specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Linda Burnell specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Linda Burnell specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Relishing some moments alone, Linda strolls through the garden and appears to take time out from the responsibilities life has presented to her. We see again the use of symbolism as Mansfield compares her children and the flowers in the garden; Linda berates having no time to enjoy the flowers as along came Life and one was swept away. This could be a direct nod towards Linda being hurried with her children and thus having no time to part the petals, to discover the under-side of the leaf. However, with her girls old enough to look after themselves, she appears to have more time to herself and to enjoy these simple pleasures, at least in the flowers. It later becomes apparent that this could also translate to her youngest child. We see this idea in particular with the imagined conversation with her son. Despite having convinced herself of her apathy towards her children, Linda finds herself taken aback by the glee of the baby and seems on the brink of regenerating those lost maternal urges. She starts out saying that she doesnt like babies but slowly finds herself feeling something so new, so However, as the boy loses interest in his mother, we are left with the impression that it is too late for Linda to learn to love him. It is possible that Mansfield intended the something pink, something soft waving in front of him to be a metaphor for Lindas wavering affection; this would directly show us how little stability it held and how it would not necessarily last or be captured by the boy. Lindas life is fairly stereotypical of women at the time and not dissimilar to many other characters presented by Mansfield in such stories as Frau Brechenmacher Attends a Wedding and even The Woman at the Store where the female protagonists again ask this endless What for? Seemingly resigned to her life, Linda loses interest in her family and seeks time alone away from her children. Child-bearing has left her an empty shell; Mansfield uses the following simile to explain it: it was as though a cold breath had chilled her through and through on each of those awful journeys. Linda has been used as a breeding tool and rejects the idea that it was the common lot of women to bear children. She has become a cold character due to her children and finds herself incapable of loving them. She comes to terms with this rather unfeelingly, saying that even if she had had the strength, she never would have nursed or played with the little girls. However, through this and the dialogue with her fat her, we see that what she sees as her indifference towards her children may in fact just be her indifference towards her entire sex. After a childhood where Linda and her father are two boys together, she finds herself thrust into the responsibilities of a woman at the time. Evidently, she resents this and perhaps sees her daughters lives as being just as worthless as her own. Her son, however, presents a whole new realm of possibilities. This chapter gives her relationship with Stanley new depth and dimension we see that she loves him for his simplicity. This is interesting, as simplicity is typically thought of as being a childish characteristic, and she has such difficulty in enjoying her offspring. That said, this simplicity forces her to mother him; her whole life was spent in rescuing him, and restoring him, and calming him down, and listening to his story. This could help explain to us that she feels that her mothering is all used up and that there is no more maternal warmth left for her children. The dynamic of their relationship also appears to have changed as she sees her Stanley so seldom. With the responsibility of being a family man, Stanley has changed from having attractive childish qualities such as timidity, sensitivity and innocence to being a less attractive, but nonetheless childish, burden requiring a great deal of care. Having to put her children and her husband ahead of herself, Linda loses tra ck of who she is and feels betrayed by the world when looking at her general lot. Throughout the passage, Linda is painted as being seized and shaken and generally flustered. Childbearing having left her cold, she defies nature by ostensibly having no motherly feelings whatsoever. Life has ripped her of her spirit and she demands whether it [would] always be so and was there no escape? Despite this cold persona, Mansfield shows us that Linda was once a fun-loving character, at least as a child. She and her father were keen to cut off somewhere, to escape. Two boys together. This shows us that, from the very beginning, Linda had no desire to play with dolls or keep a play-house and, had she not been constrained by the confines of society at the time, would have had adventures far higher on her list of priorities than marital and maternal drudge. Essentially, this passage helps to explain the social politics of the time and the role of women, something which disgusted and fascinated Mansfield. As one of the central characters, Linda helps shape the story and those around her. It also touches upon the sense of duty which this character has and her internal struggle with her indifference towards it.

Elasticity of Demand

Elasticity of Demand In the current world, education has become a necessity that individuals strive to acquire. The degree to which the demand and supply for education react to changes in fees is what defines elasticity. Each product has a different elasticity depending with the level of its necessity.Advertising We will write a custom case study sample on Elasticity of Demand specifically for you for only $16.05 $11/page Learn More Products which are essential to the consumer tend to have an inelastic demand, such that change in price does not result in an equal change in demand. This is because consumers will continue to purchase the product even at higher prices since it is a necessity. In contrast, a product that is less essential will have an inelastic demand whereby a slight increase in price will affect the demand downwards. It is apparent from the case study that the demand for students applying to universities is elastic. This is reflected from the big change in the num ber of student applicant to English University due to the changes in fee charges. The demand for applicants fell when the fee charges went up by a relatively high margin. There are three key factors that influence the elasticity of demand for students applying to university. These factors are availability of substitute institutions and the level of income available to spend on university education and time. Dividing the percentage change in number of applicants by the percentage change in fee charges is used as the measure for elasticity of student’s application. In this case, there are substitute universities, which are the Scottish and the Welsh Universities. Demand for applicants in English university decreased when they initiated the scheme of increasing their fees up to a maximum of  £3000 from  £1175. Scottish and Welsh University did not adopt the scheme and experienced an increase in the number of applicants. This means that when students realized that English Uni versity was charging more fees than Scottish and Welsh University, they opted for the cheaper institutions which offered similar courses. The other factor that affects applicant elasticity is the availability of income to be spent on university fees. When the amount of income is high, an increase in fee charges will not result in a significant change in demand.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Similarly, when the amount of income is limited, an increase in fee charges will result in a significant downfall in demand. In this case, the amount of income spent on university services is small, that is why an increase in fee charges by English University resulted in a fall in a demand for applicants. Time is also another factor that affects elasticity of demand for students applying to university. Students may find university education to be a beneficial thing in lif e and, therefore, decide to take it even at high fee charges. With time, they may find it too expensive and opt for other ways of acquiring the same services from other intuitions like collages or personal tutorial at home. In the long run, there will be an elastic demand for applicants in university. A university can make the demand for its own courses price inelastic by being keen when altering fee charges. In this case, English University could have increased the fee charges and increase the quality of their courses as well as efficiency in their services. This could have raised the university’s level above all the others, hence, no effect in the number of applicants. Offering the best courses and services will make demand for courses more price inelastic. Businesses that might be affected by a decrease in demand for university applicants are those that supply food and transport to the university student. In conclusion, universities should ensure that they hold their fee c harges at the lowest level possible to ensure maximum applicants as the demand for universities is elastic. References Jain, T., Ohri, V. (2010). Introductory Microeconomics and Macroeconomics. Daryaganj New Delh: FK Publications. Mankiw, N. G. (2011). Principles of Economics. Florence, KY: Cengage Learning.Advertising We will write a custom case study sample on Elasticity of Demand specifically for you for only $16.05 $11/page Learn More